Ordering F.A.Q.

SHIPPING INFORMATION

STANDARD DELIVERY
3-5 business days

Order Subtotal

Shipping

Up to $30

$5.95

$30.01  $60

$8.95

$60.01 - $100

$10.95

$100.01 - $160

$12.95

$160.01 - $200

$13.95

$200.01 - $300

$14.95

$300.01 - $600

$15.95

$600.01 and over

$25.95

QUICK DELIVERY
2-3 business days

Order Subtotal

Shipping

Up to $30

$12.95

$30.01  $60

$15.95

$60.01 - $100

$17.95

$100.01 - $160

$19.95

$160.01 - $200

$20.95

$200.01 - $300

$21.95

$300.01 - $600

$22.95

$600.01 and over

$32.95

EXPRESS
Next day delivery

Order Subtotal

Shipping

Up to $30

$32.95

$30.01  $60

$35.95

$60.01 - $100

$37.95

$100.01 - $160

$39.95

$160.01 - $200

$40.95

$200.01 - $300

$41.95

$300.01 - $600

$42.95

$600.01 and over

$52.95

General Information

SECURITY

Your shopping with 2oncrescent.com has been made safe through the use of SSL on our online server. To take advantage of secure shopping, you must have an SSL compatible browser such as Netscape Navigator or Microsoft Internet Explorer. You can order on-line using our secure server, or by calling 828.274.6890

HOW TO CONTACT US

Visit Our Store 4 All Souls Crescent in Historic Biltmore Village, Asheville, North Carolina.
or send email: clothing@2oncrescent.com

STORE HOURS

Tuesday - Saturday 10 AM - 5:30 PM
except Wednesdays 10 AM - 5 PM
Closed on Sundays & Mondays
We will be happy to take your order over the phone, or you may order from the website at any time!

OUR GUARANTEE

Your satisfaction is our top priority.  If for any reason you are not thoroughly satisfied with your purchase, please return it within one week of receipt and we'll promptly exchange it or refund your purchase price.

EXCHANGES 

If you need to make an exchange of one of our regularly priced, non-sale items, just call us and we'll send your replacement item right away.  To exchange by mail, complete the information on the back of your shipping invoice and enclose in the box.  Take the box to the post office and affix the proper postage.  Your exchange will be processed upon receipt of your package. 

Note Regarding Sale Items: All sales are final, no exchanges, no returns on discounted items.

Note Regarding Pre-Order Items: Pre-ordered items are returnable for store credit or exchange only, No refunds.

RETURNS

If you need to return your purchase within one week of receipt, simply complete the return merchandise form on the back of your shipping invoice and enclose in the box with the item(s). Take the box to the post office and affix the proper postage.  Your refund will be processed promptly upon receipt of your package.

MERCHANDISE AVAILABILITY

We order all merchandise to be available when you order from us.  However, we may sometimes experience greater than expected demand for an item or an unforeseen delay in shipment to us.  Should an item be delayed, you will be immediately advised of the shipping date at the time of your order.  Your credit card will not be charged until we ship your order.  We suggest you order early to avoid possible delays.



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4 All Souls Crescent Historic Biltmore Village, Asheville, North Carolina

clothing@2oncrescent.com